At times, we may require you to reconfirm your personal details. If this happens, you’ll be notified by us via email. It’s important to provide the requested information promptly, as failing to do so within the specified timeframe may result in temporary account restrictions.Why do I need to reconfirm my details? Verifying and updating your personal details is a standard part of our identity verification and compliance review procedures.

The processing time as shown on the deposit method selection for the app The processing time as shown on the deposit method selection for the web For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawal

The processing time as shown on the withdrawal method selection for the app The processing time as shown on the withdrawal method selection for the web For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawal

The processing time as shown on the withdrawal method selection for the app The processing time as shown on the withdrawal method selection for the web For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawal

To avoid any issue, please ensure you have filled your bank-related details correctly and include your reference ID where required. We also recommend using the 'Copy' button function to accurately copy the bank information from the deposit instructions before making your transfer. Use the Copy button for your deposit process For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawal

This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less of this article may be used, provided such use is non-commercial. Any reproduction or distribution of the entire article must also prominently state: “This article is © 2025 OKX and is used with permission.” Permitted excerpts must cite to the name of the article and include attribution, for example “Article Name, [author name if applicable], © 2025 OKX.”

This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less of this article may be used, provided such use is non-commercial. Any reproduction or distribution of the entire article must also prominently state: “This article is © 2025 OKX and is used with permission.” Permitted excerpts must cite to the name of the article and include attribution, for example “Article Name, [author name if applicable], © 2025 OKX.”

This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less of this article may be used, provided such use is non-commercial. Any reproduction or distribution of the entire article must also prominently state: “This article is © 2025 OKX and is used with permission.” Permitted excerpts must cite to the name of the article and include attribution, for example “Article Name, [author name if applicable], © 2025 OKX.”

They then distribute this counterfeit URL to the mass audience via SMS, email, and various social media platforms with the intention of luring users into clicking on the link, through which the attackers defraud users of their bank account information, credit card details, passwords, and other personal data, ultimately gaining unauthorized access to users' assets. Phishing attacks can sometimes be very difficult to distinguish.

When reviewing your performance, look at both your position-level PnL and your transaction history and fee details. This helps you understand whether a result came mainly from price movement, fees, or funding effects. To learn more about OKX products, visit here.

Review in-app details before confirming conversion or transfer steps.Why does my X-Perps result look different? What should I do?

If the issue continues, contact OK Assistant and share the details (product / contract, timestamp, order type, and a screenshot or error message if available) with our Customer support. To learn more about OKX products, visit here.

Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?

You can access your transaction history, fee records, and funding payment details through the OKX app or web. These records can help you prepare any reports required by your local tax authority.Important note This article is provided for general informational purposes only. It doesn't constitute tax, legal, or investment advice. Because rules differ across EEA jurisdictions and may change over time, consider reviewing local guidance or seeking independent professional advice where appropriate.

For example: Certificate of incorporation or business registration certificate (or equivalent official document, such as a business license) Articles of association Register of directors Register of shareholders or beneficial ownership structure chart (must be signed and dated within the past 12 months) Proof of business address (if different from the registered address) Note：For public funds, only the articles of association are required.Complete the following template to finish verification Sign